Terms of service

Overview

Welcome to XinMao Metal. The terms “we”, “us” and “our” refer to XinMao Metal.

We operate this website and provide information, products, custom fabrication services, architectural metalwork solutions and related services through this website.

By accessing or using this website, submitting an enquiry, requesting a quotation or purchasing products or services from us, you agree to these Terms of Service and our Privacy Policy.

Website Use

You may use this website only for lawful purposes.

You agree not to misuse the website, interfere with its operation, attempt unauthorized access, transmit malicious software, collect information without authorization or use the website in any way that violates applicable laws or the rights of others.

Products & Custom Fabrication

XinMao Metal supplies standard and custom metal products, including products manufactured according to customer drawings, dimensions, specifications, samples, finishes, colors or project requirements.

Product images, samples, renders and photographs shown on this website are for reference purposes. Actual products may vary slightly because of material batches, manufacturing processes, surface finishes, lighting, photography and display settings.

For custom-made products, the final approved quotation, drawings, specifications, samples or other written confirmation shall take priority over general information displayed on the website.

Quotations & Orders

Website enquiries do not constitute confirmed orders.

For custom projects, we may provide a quotation, pro forma invoice, technical drawing, material specification or other project documentation before production.

An order becomes confirmed after the commercial terms have been agreed and any required deposit or payment has been received.

Customers are responsible for reviewing all quotations, dimensions, drawings, quantities, materials, colors, finishes and specifications before approval.

Pricing & Payment

Unless otherwise stated in writing, quotations are valid only for the period specified in the quotation.

Prices may change because of changes in raw material costs, specifications, quantities, exchange rates, shipping requirements or other commercial factors.

Payment terms will be specified in the applicable quotation, pro forma invoice or sales agreement. Production may not begin until the required deposit or payment has been received.

Custom Products & Cancellations

Many XinMao Metal products are manufactured specifically according to individual customer requirements.

Because custom products may include customer-specific dimensions, patterns, colors, finishes, materials or fabrication requirements, confirmed custom orders generally cannot be cancelled, returned or refunded after production has started unless otherwise agreed in writing.

Any approved cancellation may be subject to deductions for materials purchased, design work, fabrication already completed and other costs incurred in connection with the order.

Production Lead Times

Production lead times depend on product type, quantity, material availability, manufacturing complexity, finishing requirements and project specifications.

Production normally begins after required payment has been received, drawings and specifications have been approved where applicable, and all necessary project information has been provided.

Shipping & Delivery

Shipping methods, freight terms and delivery arrangements will be determined according to the applicable quotation, order confirmation or shipping agreement.

Delivery times are estimates unless otherwise expressly agreed in writing.

XinMao Metal is not responsible for delays caused by freight carriers, customs inspections, port congestion, weather, government actions or other circumstances outside our reasonable control.

Product Inspection & Claims

Customers should inspect products promptly after receiving the shipment.

If products appear to have manufacturing defects, quantity discrepancies or transportation damage, customers should contact XinMao Metal as soon as reasonably possible and provide photographs, videos, packaging records and relevant shipping documentation.

Normal variations arising from materials, fabrication processes or surface finishing are not necessarily considered product defects.

Installation & Site Conditions

Where XinMao Metal supplies products without installation services, the customer is responsible for proper handling, storage and installation.

XinMao Metal is not responsible for problems caused by incorrect site measurements, improper installation, misuse, unsuitable storage, unauthorized modification or installation methods that do not comply with agreed specifications.

Intellectual Property

Unless otherwise agreed in writing, all website content, including text, photographs, videos, graphics, logos, product designs and website layouts, belongs to XinMao Metal or its respective licensors.

Such content may not be copied, reproduced, distributed or used commercially without authorization except where permitted by applicable law.

Third-Party Services

Our website may contain links to third-party websites, payment providers, logistics providers or other services. XinMao Metal does not control these third-party services and is not responsible for their content, availability, security or practices.

Shopify

XinMao Metal is powered by Shopify, which enables us to provide this website and related online services. Purchases and transactions made with XinMao Metal are made directly between the customer and XinMao Metal.

Privacy

Personal information collected through this website will be handled in accordance with our Privacy Policy. Certain information may also be processed by Shopify and service providers required to operate the website and provide our services.

Errors & Inaccuracies

We make reasonable efforts to ensure information on this website is accurate. However, the website may occasionally contain typographical errors, inaccurate specifications, outdated information or omissions. For confirmed orders, applicable quotations, invoices, approved drawings and written project documentation shall take priority over general website information.

Disclaimer & Limitation of Liability

To the fullest extent permitted by applicable law, website information is provided on an “as available” basis.

Except where expressly agreed in writing or required by applicable law, XinMao Metal shall not be responsible for indirect, incidental, special or consequential losses arising from use of this website or products and services supplied through it.

Force Majeure

XinMao Metal will not be liable for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, fire, flooding, government restrictions, labor disruptions, material shortages, transportation interruptions or port congestion.

Governing Terms

Specific quotations, purchase orders, pro forma invoices, technical agreements or written contracts agreed between XinMao Metal and the customer may contain additional commercial terms. Where there is a conflict, specifically agreed written terms for the relevant transaction shall take priority.

Changes to These Terms

We may update these Terms of Service from time to time. The latest version will be published on this page.

Contact Information